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Donation Refund Policy

Donation Refund Policy

At Stay Gateway Unity Homes LLC, we deeply appreciate your generosity and support in helping us provide safe and stable housing for veterans. Your contributions make a meaningful difference in the lives of those who have served our country.

No Refund Policy

All donations made to Stay Gateway Unity Homes LLC are final and non-refundable. As a nonprofit-focused initiative, funds received are promptly allocated toward housing, support services, and operational needs to assist veterans in need.

Exceptional Circumstances

In rare cases, we may consider a refund request under the following conditions:

  • A donation was made in error (e.g., duplicate transaction)
  • An incorrect donation amount was entered unintentionally
  • Unauthorized use of your payment method

If you believe your situation qualifies, please contact us within 7 days of the transaction date.

How to Request a Refund

To request a refund, please contact us with the following details:

  • Full Name
  • Donation Date
  • Donation Amount
  • Transaction ID (if available)
  • Reason for the refund request

📧 Email: customerservice@staygatewayhomes.com
📞 Phone: 214-771-1913

Processing Refunds

If your request is approved:

  • Refunds will be issued using the original payment method
  • Processing time may take 5–10 business days, depending on your bank or payment provider

Contact Us

If you have any questions regarding your donation, please feel free to reach out:

Stay Gateway Unity Homes LLC
United States
📧 customerservice@staygatewayhomes.com
📞 214-771-1913